crushcakes Shipping Policy
Cupcake Shipping Only:
All cupcake assortments are shipped using our proven shipping method. Our packaging is designed to ensure your cupcakes arrive at their destination looking as amazing as they are presented online. Each cupcake is freshly baked, piled high with frosting, fully decorated and flash frozen for optimal shipping results. We ship our cupcakes with dry ice packs to keep them frozen along their journey.
Cupcake purchases are shipped by UPS Ovenight as follows:
Ship Day***
Monday
Tuesday
Wednesday
Thursday |
Arrival Day **
Tuesday
Wednesday
Thursday
Friday
|
**The expected arrival day is the latest that you should expect your shipment to arrive.
***We do not offer Saturday shipments at this time. |
The shipment is guaranteed by UPS to arrive by the end of the expected arrival day listed above. Some shipments will arrive sooner due to their proximity near our shops, or the ease of delivery at the destination. We ship our packages with "No Signature Required" which allows the UPS driver to leave the package at the destination. If you wish to require a signature for release of package, please notify us and we will mark the package signature required. However, requiring a signature releases Crushcakes from any liability or responsibility should the shipment be kept by UPS for redelivery past 2 days. It is best to send the cupcakes to an address where you know that someone is available to receive the package when it arrives. Work addresses usually receive packages sooner in the day than residential addresses.
These Products can only be shipped in the continental U.S. and cannot be shipped to PO / APO / FPO Boxes or Hawaii & Alaska.
We will provide a tracking number from UPS to the email address provided on the order form that will provide details of the shipment.
Refund Policy: Once your cupcakes leave our facility, they are at the mercy of our carrier. We make every effort to protect your cupcakes from damage during shipping. Any damage that is incurred during shipping such as getting run over by a delivery truck, thrown off a airplane, substituting as a football, or accidentally being used as a welcome mat, must be reported immediately upon receipt. Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.